Legal information

Provider of this website:

Company

Ai Mediq S.A. (société anonyme)

Registered office

19, rue de Bitbourg, L-1273 Luxembourg, Luxembourg

Register

Luxembourg Trade and Companies Register (RCS Luxembourg), no. B155029

VAT identification number

LU24203241

Business permit

10039818 / 1

Represented by

Alexey Platonenko, Managing Director

E-mail

[email protected]

Legal manufacturer of ReOxy®

Bitmos GmbH, Himmelgeister Str. 37, 40225 Düsseldorf, Germany

This notice explains how personal data is processed when you use this website (www.aimediq.com).

1. Controller

Ai Mediq S.A., 19, rue de Bitbourg, L-1273 Luxembourg, Luxembourg. E-mail for data protection matters: [email protected].

2. Visiting this website

The website is hosted on a server of Hetzner Online GmbH (Industriestr. 25, 91710 Gunzenhausen, Germany) in a data centre in Germany and is delivered and protected by Cloudflare, Inc. (101 Townsend St, San Francisco, CA 94107, USA). When you open a page, your browser transmits technical data such as your IP address, the date and time of the request, the requested address and information about your browser.

Our server log records the time of the request, the requested path, the status code, the size of the response, campaign parameters in the address (utm_source, utm_medium, utm_content and utm_campaign), the domain of the website that linked to this page (only the domain, without the rest of its address), the type of browser and device (for example “Chrome, mobile”) and the country, which Cloudflare determines from the network. It does not record IP addresses or the full browser information, sets no cookies and does not access your device. The log is kept for up to 15 days. Cloudflare processes IP addresses to deliver the website and to protect it against attacks; Cloudflare may process data in the USA and is certified under the EU-US Data Privacy Framework.

Legal basis: Art. 6(1)(f) GDPR — our legitimate interest in providing a secure and working website and in measuring the reach of this website and of our campaigns.

3. Visit statistics without cookies

We count page views and clicks with GoatCounter, which runs on our own server in Germany. No cookies are set and nothing is stored on your device. To count unique visits, your IP address and browser information are used only to compute an identifier that changes every day; the IP address itself is not stored. The country is derived from the IP address. Statistics are kept for 24 months.

Legal basis: Art. 6(1)(f) GDPR — our legitimate interest in understanding how this website is used.

4. Forms on this website

You can contact us through the forms on this website: the general contact and quotation form, the clinic request, the research proposal, the publication request, the medical information request, the webinar registration and the partner application. We process the details you enter — usually your name, e-mail address, organisation, role and country and, depending on the form, your phone number, position, the topic and your message — in order to answer your request.

The forms are received by our own form service on our server in Germany. Each request is stored there for 30 days and then deleted; backup copies on the same server are kept for 14 days. To prevent misuse, the service limits the number of requests per sender using a value computed from your IP address with a key that changes every day and is not stored; the IP address itself is not stored. Each request is sent by e-mail through Microsoft 365, provided by Microsoft Ireland Operations Limited (One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland), to our team and recorded in our customer relationship management system.

Please do not send any health information or patient data. Requests from patients are not stored or forwarded through the forms; if you are a patient, please talk to your doctor. If a message describes a side effect or a complaint about ReOxy®, we check it and pass it on to the legal manufacturer, Bitmos GmbH, which must assess it under the law on medical devices.

Legal basis: Art. 6(1)(b) GDPR — steps taken at your request — and Art. 6(1)(f) GDPR — our legitimate interest in answering enquiries; for passing your request to a distribution partner, your consent, Art. 6(1)(a) GDPR. Microsoft may process data outside the EU on the basis of the EU-US Data Privacy Framework and standard contractual clauses.

5. Booking a meeting (Microsoft Bookings)

If you book a meeting with us, for example at a trade fair, the booking is handled by Microsoft Bookings, provided by Microsoft Ireland Operations Limited on our behalf. We process the details you enter — name, e-mail address, organisation, country, role and the topic of the meeting — together with the date and time of the meeting, in order to arrange and hold it and to send you a confirmation. Please do not enter any health information. Legal basis: Art. 6(1)(b) and (f) GDPR. Bookings are kept for 12 months after the meeting.

6. Contacting us by e-mail

If you write to us at [email protected], we process your message and contact details to answer your enquiry. Please do not send any health information or patient data. Legal basis: Art. 6(1)(b) and (f) GDPR. E-mails are kept for 12 months after the last contact, unless a longer period is required by commercial or tax law.

7. Google Analytics — only with your consent

If you select “Accept cookies” or allow “Performance and analytics cookies” in the Cookie Settings, we use Google Analytics 4, provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). Google Analytics sets cookies (“_ga” and “_ga_4YBVKK2D81”, each kept for up to two years) and processes information about your use of this website: the pages you visit, the time spent, the website you came from, an approximate location derived from your IP address and information about your device and browser. Advertising features and Google Signals are switched off. Google may process data in the USA; Google is certified under the EU-US Data Privacy Framework.

Legal basis: your consent, Art. 6(1)(a) GDPR and § 25(1) of the German TDDDG. You can withdraw your consent at any time with effect for the future via “Cookie Settings”; the Google Analytics cookies are then deleted.

Recipients

Personal data is processed by the service providers named above — Hetzner, Cloudflare and Microsoft, and, only with your consent, Google — under data processing agreements where they act on our behalf. Distribution partners receive your data only with your consent, and safety reports go to the legal manufacturer. We do not sell personal data.

Your rights

You have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18) and data portability (Art. 20). You may object at any time to processing based on our legitimate interests (Art. 21). You may withdraw your consent at any time with effect for the future (Art. 7(3)). To exercise your rights, write to [email protected].

You also have the right to lodge a complaint with a supervisory authority, in particular the Commission nationale pour la protection des données (CNPD), 15, Boulevard du Jazz, L-4370 Belvaux, Luxembourg, or the authority in the EU country where you live or work.

Further information

You are not obliged to provide personal data; without it you can still read this website. We do not use automated decision-making or profiling. We may update this notice when our website or services change; the current version is always published on this page.

Provider

This website is provided by Ai Mediq S.A., 19, rue de Bitbourg, L-1273 Luxembourg · [email protected].

Who this website is for

Healthcare professionals, clinics, researchers, business partners, patients and their families.

No medical advice

Website information does not replace advice from a qualified healthcare professional. Treatment decisions remain with the treating clinician.

Availability by country

Availability varies by country.

Trademarks and copyright

ReOxy®, IHHT® and SRT® are trademarks. Texts, images and graphics on this website are protected by copyright; you may not reuse them without our permission.

Links to other websites

External websites are operated by their respective providers and have their own terms and privacy information.

Liability

We take care to keep the information on this website accurate and up to date, but we cannot guarantee that it is complete or always current. Our liability under mandatory statutory provisions remains unaffected.

Changes to these terms

We may update these terms; the current version is always published on this page.

Standard

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2, level AA.

Accessibility features of this website

• Link to skip to the main content on every page
• Keyboard navigation with a visible focus
• Larger text option and print versions on the pages for patients and families
• Animations are reduced if you have set this in your device

Known limitations

The website has not yet been fully tested with screen readers or at 200% zoom. The German, French and Russian versions are new and may contain shortcomings.

Feedback and contact

If you notice a barrier on this website, please write to [email protected].

Preparation of this statement

Self-assessment, November 2026.