Technical Services

Normal business hours for telephone and e-mail support:

Region Availability How to Reach Us
EC 8:30AM to 7:00PM CET Mon-Fri +352 671 882 215
Asia-Pacific 8:30AM to 7:00PM SGT Mon-Fri +65 629 20 100
Singapore 9:00AM to 6:00PM SGT Mon-Fri +65 629 20 100
China 9:00AM to 5:00PM CST Mon-Fri +86 132 2996 6586
Russia 9:00AM to 7:00PM CET Mon-Fri +7 495 946 94 42
The Republic of Kazakhstan 9:00AM to 6:00PM CET Mon-Fri +7 7232 49 29 67
Ukraine 9:00AM to 6:00PM CET Mon-Fri +380 44 331 2425

 

During non-business hours and on AiMediq-observed holidays, response time for speaking with a qualified technical services representative will be within 2 hours (typically under 30 minutes). Emergency services may be available after normal business hours by phone +352 671 882 215.

Technical Services options
Standard Warranty Extended Warranty
Hardware Repair
Performance Verification (i.e. functional test, electrical check, alarm check, software updates, etc.)
Support by Phone
Remote VPN Support
Software Updates
Product Specialist Training (online)
Product Specialist Training (onsite)
On-Site technical support Response
Software Feature Upgrades
Hardware Replacements