Technical Services

Normal business hours for telephone and e-mail support:

RegionAvailabilityHow to Reach Us
EC8:30AM to 7:00PM CET Mon-Fri
United Kingdom8:30AM to 7:00PM GMT Mon-Fri
Middle East8:30AM to 7:00PM CET Mon-Fri
Asia-Pacific8:30AM to 7:00PM SGT Mon-Fri
Singapore9:00AM to 6:00PM SGT Mon-Fri
China9:00AM to 5:00PM CST Mon-Fri
Russia9:00AM to 7:00PM CET Mon-Fri
The Republic of Kazakhstan9:00AM to 6:00PM CET Mon-Fri
Ukraine9:00AM to 6:00PM CET Mon-Fri


During non-business hours and on AiMediq-observed holidays, response time for speaking with a qualified technical services representative will be within 2 hours (typically under 30 minutes). Emergency services may be available after normal business hours by phone
+352 671 882 215.

Technical Services options:

Standard WarrantyExtended Warranty
Hardware Repair
Performance Verification (i.e. functional test, electrical check, alarm check, software updates, etc.)
Support by Phone
Remote VPN Support
Software Updates
Product Specialist Training (online)
Product Specialist Training (onsite)
On-Site technical support Response
Software Feature Upgrades
Hardware Replacements