技术服务
电话和电子邮件支持的正常工作时间：
| 地区 | 时间 | 联系方式 |
| EU（欧盟） | 8:30AM to 7:00PM CET Mon-Fri | +352 671 882 215 |
| Asia-Pacific | 8:30AM to 7:00PM SGT Mon-Fri | +65 629 20 100 |
| Singapore | 9:00AM to 6:00PM SGT Mon-Fri | +65 629 20 100 |
| China | 9:00AM to 5:00PM CST Mon-Fri | +86 132 2996 6586 |
| Russia | 9:00AM to 7:00PM CET Mon-Fri | +7 495 946 94 42 |
| The Republic of Kazakhstan | 9:00AM to 6:00PM CET Mon-Fri | +7 7232 49 29 67 |
| Ukraine | 9:00AM to 6:00PM CET Mon-Fri | +380 44 331 2425 |
在非工作时间和AiMediq法定节假日，专业技术服务代表将在 2 小时内响应服务需求（通常不超过 30 分钟）。在正常工作时间之外，可致电 +352 671 882 215 处理紧急服务。
技术服务方案：
| 标准保修 | 延长保修 | |
| Hardware Repair | ✓ | ✓ |
| Performance Verification (i.e. functional test, electrical check, alarm check, software updates, etc.) | ✓ | ✓ |
| Support by Phone | ✓ | ✓ |
| Remote VPN Support | ✓ | ✓ |
| Software Updates | ✓ | ✓ |
| Product Specialist Training (online) | ✓ | ✓ |
| Product Specialist Training (onsite) | ✓ | |
| On-Site technical support Response | ✓ | |
| Software Feature Upgrades | ✓ | |
| Hardware Replacements | ✓ |