技术服务

电话和电子邮件支持的正常工作时间:

地区 时间 联系方式
EU(欧盟) 8:30AM to 7:00PM CET Mon-Fri +352 671 882 215
Asia-Pacific 8:30AM to 7:00PM SGT Mon-Fri +65 629 20 100
Singapore 9:00AM to 6:00PM SGT Mon-Fri +65 629 20 100
China 9:00AM to 5:00PM CST Mon-Fri +86 132 2996 6586
Russia 9:00AM to 7:00PM CET Mon-Fri +7 495 946 94 42
The Republic of Kazakhstan 9:00AM to 6:00PM CET Mon-Fri +7 7232 49 29 67
Ukraine 9:00AM to 6:00PM CET Mon-Fri +380 44 331 2425

 

在非工作时间和AiMediq法定节假日,专业技术服务代表将在 2 小时内响应服务需求(通常不超过 30 分钟)。在正常工作时间之外,可致电 +352 671 882 215 处理紧急服务。

技术服务方案:
标准保修 延长保修
Hardware Repair
Performance Verification (i.e. functional test, electrical check, alarm check, software updates, etc.)
Support by Phone
Remote VPN Support
Software Updates
Product Specialist Training (online)
Product Specialist Training (onsite)
On-Site technical support Response
Software Feature Upgrades
Hardware Replacements